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July 14, 2018
How to Find a Proper Villain

If you’ve been following our YouTube channel, we’ve been talking a lot about how to find a proper villain. If you’ve ever watched Oceans 11, I’m referring to the scene when Brad Pitt, playing Rusty Ryan, is walking with Don Cheadle’s character, Basher Tarr, and Tarr declares, “It will be nice working with proper villains again.” In the tech space, you know when you’re working with a proper villain. So what sets apart a standard UX/UI designer from a “proper villain”?

Know the basics of other specialties

A proper villain might be a designer, a developer, or even a copywriter, but they are a proper villain because they know more than just their specialty. If you can speak with authority and understand other disciplines in the tech space, you’re a proper villain.

If a UX/UI designer can speak to front end development, like what bootstrap is and why it can be important, you’ve found yourself a villain.

How do I find a proper villain in the UX/UI space?

The Portfolio

The first thing you’re looking for is a portfolio. If a designer has their own domain showcasing their designs, I can often get a feel of their personality and design work. I want to see they have an understanding of UX architecture, conversion, and mobile design.

Work should be curated and easy to browse. Showcase 3-4 detailed case study project that lead the viewer through a story about the start, difficulties, and outcome of a project. Simply, how did you get from point A to point B.

Keep it simple. The last thing you want is for a potential client or hiring manager to be looking at your portfolio and get overwhelmed by music and too many graphics. If you’re in the UX/UI space you want your portfolio to emulate an optimized, conversion-centric site.

Everything they present should work well, have smooth transitions, and look great. It doesn’t matter if you worked at Google in the past, if your portfolio isn’t up to par, you’re not a proper villain.

LinkedIn

A proper villain’s LinkedIn should be hefty. There should be skills, recommendations, a decent work history. Be wary of red flags. If you see that someone has 10 different positions in the course of 2 years, ask more questions.

When you’re working on many different products from a freelance standpoint, really big, complex, and robust web applications, eCommerce sites, and mobile applications will take a lot of time. If someone’s been working in that area for over 1-2 years if shows they’ve been able to hone their skills from that project and rub shoulders with key players.

Know industry tools/trends

If I ask a designer what they often use to create their designs in and they follow up with whether that is high fidelity design or low fidelity design, I know I’m in the right place.

Knowing the trends that are happening within the space gives you an advantage. Applications like Sketch, which allows you to wireframe and do prototyping, works well with developers. This shows me you keep up with the latest advancements in a tech driven field.

Are they a good fit?

Proper villains need to work well with each other. At the end of the day whether it be a bank robbery, a heist,… or designing a mobile application, it needs to be a good fit! After about 5 minutes into assessing whether they’ve checked all the boxes to be a proper villain, I’ll ask about culture fit. Do they have a sense of humor? Do they play video games? Seriously though. VIDEO. GAMES. It’s a almost a “must” at my company.

So you’ve found your villain…

Truth be told. You’re never going to know how someone really works until you start to work with them. You don’t want to be in the middle of a crime and have your partner screw it up by accidentally stepping on laser beams. That’s why sample projects are vital.

Sample projects

Sample projects let you know the things you never were going to find out in the interview. Give them a quick project like ideas around the homepage, designing a quick banner or social image. You’re going to see if they are responsive, communicate effectively, and what questions they’re asking. If they’re responsive and asking the right questions, you’ve found your proper villain.

Want to learn more?

Let us help get you situated for the Mobile First changes coming your way. It’s a jungle out there, click here so you don’t have to go at it alone! Let our CreateApe experts act as “jungle guides” and help you traverse the wilds as we take your project to new heights.

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May 16, 2018
A**hole Design Subreddit Makes Us Better

Sometimes the best way to recognize and make up for our mistakes is to laugh at them first. That’s what the sub-reddit /r/assholedesign is for, to call out the UX and industrial designer that insists on making people’s lives harder. Almost everyone’s been subjected to the great feat of simply trying to cancel your account only to be met with a thousand step procedure or a technological design that just complicates or confuses the process. That’s why this sub-reddit hits the mark.

As an offshoot of the popular sub-reddit /r/CrappyDesign that features everything from signs, advertising, and third grade projects gone wrong, /r/assholedesign has over 400,000 subscribers who delight in the humor of “designers who know exactly what they’re doing…but they don’t care because they’re assholes.” The site serves as a place to shame bad design varying from architecture, packaging, and web interface.

Some of the posts will have you wondering what the conversation was like in the design meeting. I can only envision “Ah, let’s make it harder by adding three steps, or better yet, let’s make the unsubscribe button invisible!”

(Screenshot of /r/assholedesign)

According to the moderators, “satire is ridicule of asshole design techniques” and the amusement of posters reveals exactly that. Not only does it intend to amuse, but the sub-reddit reveals dark patterns in design, “tricks used in websites and apps that make you buy or sign up for things you didn’t mean to.” These patterns have implications for society, but also for the future of design.

This guy is definitely a subscriber of /r/assholedesign:

Doesn’t everybody love a classic dark pattern?

We need this type of sub-reddit because sometimes, even professionals need a reminder of what and what not to do. Anyone with an iPhone 6 or above feels this struggle when trying to listen with their headphones and charge their phone at the same time (that’s some serious “asshole” design).

Although framed in a comical way, /r/assholedesign reminds us that looking at our failures in a UX/UI community allow designers to focus on designs that make the experience better, and not worse, for the user. Laughing at our mistakes and old designs help us grow as a group of professionals. We’ll be the first to admit that sometimes a lesson needs to accompanied with a good laugh.

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July 24, 2018
Driving Conversions: Graphic Designer or UX Designer?

There’s a common misconception that a UX designer is just a glorified graphic designer who knows how to design for mobile. I mean, we get it. They both do graphic design work, and it’s a totally valid mistake. But the two couldn’t be any more different.

Every designer has a niche and a medium, things that they’re very good at and specialize in. Depending on what you’re trying to accomplish, you want to get the best fit service you can to make it happen. That’s where the differences come matter most.

Simply put, a UX/UI designer creates the interface and architecture of a website. UX/UI design  includes copy, content, branding, and translating stakeholder wants with stakeholder needs in a web medium. UX/UI designers make sure that all digital designs created will look good  for mobile and desktop. They pay special attention to where buttons should be placed, where titles must go, and everything in between to help best produce awesome metric-conversions. A good UX designer is going to take the content provided and come up with intelligent suggestions for design in order to create a conversion centric website.

A graphic designer may cover a multitude of things. Are they a print graphic designer, or illustrator designer, or do they make motion graphics? They are most likely  specialized in one area specifically.. If you want an illustration that’s incredibly unique to your brand and not something that’s just tweaked on Shutterstock, that’s when you would utilize an illustrator. Regular graphic designers, of the average variety, will often focus on beauty before function.

You might be asking, well can’t a graphic designer just come up with a website? Sometimes we’ll see business owners and stakeholders go to a graphic designer to design their website, and the lucky few will have zero problems there. But a graphic designer that doesn’t specialize in web, and it’s not what they do day in and day out, will no doubt miss critical steps that are incredibly important to the success of your website.  

If you want someone coming to your site, purchasing your product and sharing their experience on Facebook  you’ll need a UX/UI designer (who’s a proper villain). You’ll be in good hands, and what you're hoping to create will come to life in the best way possible.

Want to learn more?

Let us help get you #JungleReady. Let our CreateApe expert team be your jungle guide.We will help you traverse the wilds as we take your project to new heights.

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August 22, 2018
The Difference Between a UX/UI Designer & Developer

There are many things in the tech space that can get taken for granted. Like a general understanding of common terms. In the UX/UI design space, we throw around a lot of terms we expect people to know. Whether it be CTAabove the fold, or even UX design itself, we assume that people know what these terms we’ve been throwing around mean. But boy is the tech space a bubble!

While some of this may be hitting some of you over the head, some of you may be sitting there like…

So it’s time to get #learnt. You might be asking yourself “What is a UX Designer?” “What do they do?”  “What’s a Developer?” and to conclude, “WTF even is the difference?” Well, pull up a chair.

The distinction between a UX/UI designer and a developer is huge.

To make it simple, a UX designer creates the layout and general aesthetic of an application, and a developer makes these things work.

UX design is the infrastructure, layout, and placement of content and copy for a specific composition.

A good example of that is wireframing. Wireframing, one of the most utilized tools in a UX designers toolbelt, is a rough sketch or layout of what the application will look like before adding the details.

Whether wire framing is done on a whiteboard or an application like Sketch, UX/UI designers work closely with stakeholders to translate their ideas into a visual with an intelligent layout and design. At this point in the process, a rough sketch of what the application will look like exists but it’s not fully flushed out, resembling a coloring book before a 12 pack of Crayola.

The UX/UI design process is similar to building a home.

To build a home you’re going to need an architect, someone who will plan the general layout and composition of your space. Somebody that hopefully creates an environment for maximum enjoyment of what you want out of your home. That’s the UX designers job.

The builder, the one who actually brings the home to life, putting in finishing details such as window finishes, painting, and the function of appliances would fall under the UI designers job.

A UI designer will take what a UX designer has produced, color it in, and implement the style guide and branding of the application. These are all things a developer who is coding the front end (what the site looks like) of the application will want to know so that they can do their part.

Find yourself a proper villain:

More often than not a UX designer will also specialize in UI and have a little bit of front end experience just from encounters with other developers. This way when the designer hands the project off to the developer it’s neatly packaged and the developer doesn’t have to dig around to understand the needs and wants. Which in the end, is better for someone who’s paying the developer because costs will be lower and everything will run smoothly.https://www.youtube.com/embed/9rGUQd8VLSc?feature=oembed

So what does a web developer do?

Once the handoff happens from the designer to the developer, the developer makes the application come to life. Good development starts in the planning phases, even beginning when the designers wireframe. Doing this ensures an understanding of how the application should respond and look like. Now developer will know what the site is, what the flow will be and be prepared for any challenges that may arise.

When it comes to web development, you can have developers that specialize in certain aspects, or full stack developers.

Meaning, they do everything from front end development, what you actually see in your browser, to back-end development, what the application is built on like WordPress and Magento.

Once the UI elements are made from the design the developers should start thinking about the backend.

What database should they use?

What do they need to use?

All those different questions, and planning it out from the design phase helps in the long run. You’ll have less technical debt, code that’s maintainable, and getting to the finished product will be much easier.

The relationship between the UX/UI designer and developer is integral to the success of the project. Although very different roles, the two have to work closely together so small details aren’t over looked. If you give a developer instructions to create a website without a design, you’ll most likely end up with a website that looks like it was made in the early 90s and vice versa. Like most specialities, it’s safe to say the job of a developer and a UX/UI designer adheres to the age old motto: #stayinyolane.

https://youtu.be/9rGUQd8VLSc

Are you a business owner or entrepreneur that needs help deciding on which application is  best for your business? Let us help get you #JungleReady. Let our CreateApe expert team be your jungle guide. We will help you traverse the wilds as we take your project to new heights.

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December 19, 2022
Designing Addicting Apps: How To Keep Your Users Hooked

Addicting apps can launch any company into the limelight. But what makes an app addictive?

We might not all be attached to our smartphones, but we’ve all been sucked into an app at some point. Whether you're scrolling through your social media feed or swiping to find your next grand romance, none of us are immune to it.

The most addicting apps use the brilliant strategy of designing for our natural behaviors. They cater to our deepest desires to be entertained, educated, challenged, supported, or included.

Apps are everywhere because they are extremely lucrative digital products. Besides giving the user an easy way to accomplish a goal, they can make any unknown company a household name.

So, if you’re thinking about adding an app to your line of digital products, stay tuned. We’re going over the psychology behind addicting apps and how to create one yourself (with the help of a killer UX design team, of course)!

What Makes an App Addictive?

We all have needs, and the purpose of UX design is to ensure the needs of a certain audience are met. But what about our wants? 

Wants and needs intersect quite a bit. For some users, it's hard to draw distinctions between the two. For example, how many times have you ordered takeout from your favorite restaurant on Uber Eats because you were super hungry?

You NEED to eat, but you wanted pizza or Chinese food when you had perfectly good groceries in your fridge (but we’re not judging…).

Plenty of apps cater to our needs and help us accomplish our goals, but we don’t always use those in our daily lives. The most popular apps like TikTok, Candy Crush, Tinder, Spotify, and Uber Eats help us feed our desires every day.

Truth is, our wants motivate us just as much as (and sometimes more than) our needs. The most addicting apps realize this and are designed around our behaviors. As psychologist BJ Fogg said, “Put hot triggers in the path of motivated people.”

Using Behavioral Design To Keep Your Users Hooked

Fogg’s theories behind addictive mobile apps were heavily influenced by Aristotle. He recognized our natural urge to seek patterns along with the feeling of accomplishment when we connect the dots. Fogg applied these ideas to building software and developed a new design method called Behavioral Design.

The Fogg Behavior Model gives designers a clear formula for designing addicting apps:

Fogg behavioral model: Motivations + Abilities + Triggers = User Behavior

All three of these elements must align to influence the user’s behavior. If the desired action from the user does not occur, then it’s safe to say one of those elements is missing.

This model is super helpful in understanding human behavior in the real world. But, when an app is designed with these elements in mind, designers can create a truly immersive experience that keeps users scrolling for hours on end.

Now that we know what makes an app addictive, let’s look at a few fun, habit-building elements you can incorporate into your design.

How To Make Addicting Apps

So, what’s in the secret sauce of an addicting app? Why do people get sucked into a TikTok black hole until 3 AM? How do apps like Shien convince budget fashionistas to drop money on a new wardrobe haul every month?

You may not notice these design elements every time you open your favorite apps, but companies incorporate these subtle features into their interfaces to keep their users coming back for more.

Get To Know the User Through Onboarding

The average smartphone user has about 40 apps on their phone, but they only use 18 of them regularly. Why don’t they return to those apps after the initial download? An engaging onboarding experience might make all the difference.

Since it’s the user’s first impression of your company, onboarding should never be an afterthought.

The app’s onboarding experience needs to set the tone, show the user around, and demonstrate how you’re tailoring everything to their interests.

You can take a few different approaches to your onboarding process. But no matter which route you choose, your goal should be to gather as much relevant information about your user as possible while building excitement and interest in your product.

But you don’t want to overwhelm the user with too much information. Focus on highlighting core features and (if they’re in a rush) allow them to skip the less critical steps.

Spotify onboarding
Source: Spotify (Image from Nasi Lemak Tech) With as many options as Spotify has, they almost have to narrow everything down through onboarding (or else the experience would be overwhelming for the user).

Grab Their Attention With Push Notifications

In the olden days, people would get daily updates on the latest community happenings from the local newspaper. Top news stories, horoscopes, movie showtimes, the funnies…yep, they were all there.

Treat your users as a community wanting instant content updates. But instead of waiting for the daily newsletter, you can deliver the content they’re looking for straight to their phone with push notifications.

Push notifications are a great way to bring users back to your app even when they weren’t planning on using it — especially when you tailor your suggestions based on their activity.

How many times could you not resist reading an interesting Reddit thread while you were working? What about that serotonin rush you get from a “like” on Hinge? Push notifications demand the user’s attention and make your app hard to ignore (within reason, of course).

Clash of Clans: Addicting app push notifications
Source: Clash of Clans (Image from Push Engage). How COULD you ignore this push notification?

Immerse the User With an Infinite Scroll

Your favorite social media apps have already mastered this. 

An infinite scroll creates what feels like an endless stream of content. It tricks the user into staying on the app longer because they’re bound to find something that piques their interest if they keep scrolling.

The longer the user stays on the app, the more you can learn about their interests. Using an algorithm to pick up on user behaviors helps you personalize your experience further after onboarding. 

Yes, the infinite scroll is addictive in concept alone. But remember: Your users have lives outside of your app. If they get TOO sucked into the experience, they can lose track of time, miss out on sleep, or feel anxious about the content slipping under their radar.

TikTok, an app with one of the most absorbing infinite scrolls, has great reminders for the user when they’ve been scrolling for too long. It’s a smart way to show the user that you care about their well-being, encouraging them to find a balance between the digital world and the real world.

TikTok: Scrolling reminder
Source: TikTok (Image from Vox). Not everyone will respond positively to this, but maybe they're the ones that need these reminders the most.

Reward the User With Gamification

Competitive or not, we all love games. They’re a great way to pass the time — making us feel challenged yet entertained.

The best thing about games is that their patterns can be applied to any kind of app to motivate the user. We in the UX field call this “Gamification”.

Some of the most addicting apps today use gamification elements for everyday tasks. The Starbucks app is a popular example because it rewards their most loyal customers for getting their daily coffee (as if Starbucks isn’t already addictive enough).

Starbucks addicting app gamification
Source: Starbucks (Image from PRmention). Why not reward your customers for the money they're already spending? An app like this gives your most frequent customers a reason to keep coming back.

Gamification doesn’t always have to include a tangible reward. Apps like Duolingo incorporate leaderboards to trigger our competitive side. Even if the user isn’t a competitive person, moving up the leaderboard makes them feel good about their progress in learning a new language. 

Feed the User’s FOMO Through Mounting Loss

Users will eventually tire of your app or outgrow the need for it. Us humans are fickle creatures and our interests are always shifting. So, how do you stop them from abandoning the app entirely for the next new thing?

You may have heard the term “mounting loss” in the context of business or financial situations, but it applies to digital products too. Basically, the more you use an app, the more you lose when you delete it.

This means that all the data you collect about the user, along with their images, messages, gamification points, coupons, etc. goes away and cannot be recovered.

To many users, this may be enough for them to not delete the app. But you might need to give them a little extra incentive to stick around. Discount codes, a free premium membership trial, or an account freeze gives them a reason to return when their attention goes elsewhere.

Hinge: delete profile screen
Source: Hinge (Image from VIDA Select). Plant a little seed of doubt in your user's mind. Maybe they'll want to start dating again and don't want to lose all their matches. You can always give them the option to just pause notifications or set their profile to inactive.

Make Your App Impossible To Put Down

An addicting app can do wonders for a start-up, a Fortune 500 company, or anything in between. It’s all about understanding human psychology and applying it to your digital product design. 

Empathize with the user’s wants and needs, motivate them to achieve their goals, and make the actions they need to take as clear as day.

On top of everything, the app still needs to be easy to use! Cut out roadblocks, simplify navigation, and make it accessible for those on the go.

When you take all these factors into account and test with your users to get the final sign-off, you’ll have an app that’s sure to become a sensation.

Got an idea for an addicting app that just can’t stay in the drafts? Our digital product design team can help you make that thought a reality. Start a project with us today!

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September 20, 2018
Call-to-Action Designs That Convert Every Time

If you’re in the design space, you’ve probably heard the acronym CTA. While it sounds like a disease, CTA stands for “Call To Action.” It’s a button or a link that users can interact with in order to inform or convert them to make a buying decision. Marketers love to throw out phrases like “We need a strong CTA” and we’re here to discuss what that even means.

A typical call to action you see on eCommerce websites are the “Buy Now” and “Click Here” boxes. Although it depends what your goal, product, and demographic you’re targeting is, there are some common denominators every CTA should have. Here’s a checklist to make sure you’re maximizing conversion every time.

1. Placement

First, a strong CTA should be easy to see and should have a prominent placement. Although some may think size and color are the most important factor of a CTA, it’s about what’s happening around the space that you need to be conscious about. Think about the button in context with the page. If you have a CTA with pictures all around it it’s going to be hard for the human mind to see it. A CTA with clean boundaries is going to get more clicks.

2. Color

General rule of thumb is to make sure the color is vibrant. Websites with a black box and white text may not perform as well. A colorful button that stands out in the design will attract more clicks. Be wary of going overboard. If you have a website that has colorful text, design, links, and you have a colorful CTA, it’s going to get lost in the composition.

This Madewell CTA could have been more impactful with color differentiation. Due to the black and white, the user has to stop and read both buttons to make a decision instead of making a subconscious choice. For example, a “yes” button being green and a “no” button being red.

In this example, the designer uses green and grey to differentiate. As a result, the user gravitates towards the green “Yes” intended to capture the greatest conversion.

3. Size

Your main CTA should be fairly large. Not large enough to be be obnoxious, but it should be larger than most of the items on the page. For example, on your typical landing page you’ll have title, subtitle, some text and two CTA’s. Typically, those CTA’s like “buy now” or “learn more” have a greater emphasis on them then the rest of the items on the page. The main CTA like “buy now,” should have a heavier weight due to it being the button that will lead to greater conversion and monetization.

Additionally, having a sub-CTA like “learn more” is important for those who aren’t ready to buy in the moment, but maybe want to buy in the future. In the context of this example, your main CTA “buy now” should be stronger than the sub-CTA intentionally. If they’re both the same weight then the mind will have to differentiate between the two. If the “buy now” is stronger, it will get more clicks.

Why CTA’s are Essential:

Most importantly, designing an effective CTA is the difference between converting a customer or generating a lead that will become a customer later on. It’s an integral part of digital marketing and user interface design. With these tips, you’ll be able to design a CTA that’s effective and engaging.

Are you a business owner or entrepreneur that needs help deciding on which applications are best for your business? Let us help get you get #JungleReady. Let our CreateApe expert team be your jungle guide. We will help you traverse the wilds as we take your project to new heights.

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