Performance Health Partners wanted to streamline their Incident Management System to ensure healthcare workers could thoroughly document and track incidents reported by patients and coworkers. They asked us to overhaul the user flows and remove key friction points while making small tweaks to improve the branding.

HIPPA compliance is always our primary goal for the strictly regulated healthcare industry. This meant constructing a new permissions hierarchy allowing certain users to create, track, submit, and edit forms on top cleaning up existing user flows. We also worked closely with their legal team to determine which components could be reused to solidify a smooth transition to the new interface.

We began our research process as we normally do; by interviewing key users and stakeholders to identify pain points with the existing incident reporting app. Once we had that data, we needed to figure out how we would cover all the right bases with the new flows while prioritizing compliance and app permissions.

We conducted a thorough competitive analysis of similar products in the healthcare space. We closely studied the behavioral patterns to see what processes we could adopt. By weaving these features and functionalities into the sitemap, we mapped out the end-to-end experience of incident reporting, denoting where permissions were housed in the new architecture and demonstrating all the possible user paths.

With a frictionless reporting journey outlined, we filled in the blanks by designing wireframes for each screen. We kept these designs bare-boned to clearly indicate the necessary actions to fulfill each reporting step. At this stage, we also brainstormed with the client on how to improve the visuals in the reusable components to fit with the new designs, which helped us transition to the branding phase of our project.

The client liked their existing brand, so we provided multiple options for icons, color systems, and app components to expand their visual identity and make the experience more intuitive. To ensure consistency in the new system, we pulled all the information we had about their visual identity (including new elements) into a styleguide to set guidelines and limitations around the usage of their brand.

Our Incident Management System design for Performance Health Partners has ranked #1 by Best In Klas for Healthcare Safety, Risk & Compliance Management Software for two years running (in 2023 and 2024).

According to PHP’s blog, “Best in KLAS is a designation given to healthcare technology and services companies that have been ranked highest by healthcare providers in the annual KLAS Research report.” With a 93.5% overall performance score compared to the 80.2% average KLAS-rated software, our Incident Management System designed is widely regarded in healthcare technology for its detailed, yet expeditious reporting forms and follow-up tools.